Sage has rebranded and refreshed its image with "Flow" being the standout word and idea.
Do you ever get that annoying issue when stock is allocated and you don't know where??
When running reports and viewing Sage 200 screens to see an order with a weird order number/reference beginning with ###.... characters?
If so, read on, this post is for you!!!
This phenomenon can happen when processing an order and the system/pc has crashed and it hasn't been able to give the current order a proper order number.
In some cases these can be cleared by removing disconnected logins - Tools (Cog) > User Login Status > click Log Off on any users who are showing under disconnected logins.
If this does not work, then this is when we use the clever stuff in the steps below.
- To view all the hashed (##..) Sales Orders in your database, navigate to Sales Orders > Enquiries > Sales Document Status.
- When the workspace has loaded, in the Document No column filter enter a hash (#) and the screen will refresh to show any orders in your program beginning with a hash.
- If there are orders here with a future date or today's date make sure to check with any users in the system that they are not currently raising a Sales Order.
- Take down any details you need to re-raise the order if necessary (you can view the item lines in the lower half of the window)
- Right click the order you wish to cancel/remove and select Actions > Sales Orders > Amend Order Status > Cancel Order
- You can now re-raise the order or allocate the stock elsewhere.
